The notification email you received contains the name and email address of the sender - to contact the sender , please use the email address included in the notification. Each sender has the ability to set how often to send email reminders. Your options to stop receiving email reminders to sign:. To download your completed documents from your account, follow these steps:. You will see this menu at the top of the page, click the icon with the down arrow.
Separate PDF - This will download the documents as the sender uploaded them. For example, an envelope sent with two different documents will be downloaded as a ZIP file containing the two documents.
Choose where you would like to download them on your computer. Note: Documents over 5MB will not be attached to the confirmation email after signing, you will have to download them using this method. It could be that someone forwarded you their DocuSign email.
Best Practice - do not forward DocuSign email notifications lf you are not a party sender or recipient to the envelope, you will be unable to access for security reasons. You can request that the sender uses the DocuSign forward feature to provide you a copy of the completed envelope. See the Common Signing Issues article. Failed authentication If you fail authentication three times, you must contact the sender to have them resend the envelope with a new code.
Please contact sender regarding the corrections. Finish button does not appear If the Finish button is not appearing, it is due to one or more incomplete required fields.
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